Refund & Cancellation Policy

Policy Outline

Effective Date October 1, 2026

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Plain-English Guarantee (TL;DR)

Cancel anytime in 1 click: No retention hoops or calls. Your account remains active until your current prepaid cycle finishes.
7-Day Monthly Plan Grace: If you upgraded to Pro or Ultra and find it's not right, contact us within 7 days for a 100% refund.
14-Day Annual Plan Guarantee: Annual commitments come with a 14-day no-questions-asked refund window.
Accidental Duplicate Charges: Reimbursed immediately upon notification or automated reconciliation.
Zero Hostage Data: Even after cancelling, you retain perpetual export access to past invoices and records.

1. Subscription Cancellation

You hold full control over your CreatorPay plan at all times. You can cancel your subscription whenever you wish directly from your account dashboard under Settings > Subscription & Billing.

What happens when you cancel:

Your paid features will remain active until the end of your prepaid billing period.
At the conclusion of the billing cycle, your account automatically downgrades to the Free Forever tier.
None of your existing invoices, clients, or campaign deliverable records will ever be deleted.

2. Refund Eligibility by Plan Tier

We design our pricing to be fair and transparent. The following criteria govern refund approvals:

Plan / Transaction Type	Refund Window	Eligibility Criteria
Free Plan	N/A	Free forever; no credit card or charges ever levied.
Monthly Plans (Pro / Ultra)	7 Days from Charge	Full refund if requested within 7 calendar days of subscription with light usage.
Annual Plans (Pro / Ultra)	14 Days from Charge	Full refund within 14 calendar days. Beyond 14 days, pro-rated refunds for service failure.
Duplicate / System Error	Anytime	100% full reversal guaranteed immediately upon notification.

3. Processing Timelines & Methods

Once a refund is approved by our billing desk, the reversal is initiated immediately through our payment partners. The credit will reflect on your statement based on the payment method used:

UPI / VPA

2 to 24 Hours

Net Banking

2 to 4 Days

Cards

5 to 7 Days

Int'l Cards

7 to 10 Days

4. Campaign Payouts vs Platform Subscription Fees

Crucial Distinction: This Refund Policy applies solely to software subscription fees paid to CreatorPay. Platform users must note that client brand settlements, invoice payments, and sponsor campaign fees collected via dynamic UPI QR or bank transfers belong directly to you (the creator). CreatorPay is not a bank or escrow intermediary; disputes regarding campaign deliverables or client payments must be resolved between creator and sponsor.

5. Disputes & Chargebacks

We strongly encourage creators to reach out to our team before initiating a chargeback through their credit card issuer or bank. Most billing issues, accidental charges, or plan changes can be resolved within hours. In cases where an unauthorized chargeback is filed without contacting support, the associated CreatorPay account may be suspended pending investigation.

6. How to Submit a Refund Claim

To submit a refund request, please provide your billing details to our support desk via any of the channels below:

Dashboard Support Ticket

Fastest response. Open a billing ticket with your pre-authenticated creator profile.